Maximizing Customer Service: Personalized Items

Want the best customer satisfaction? Well there are many ways that we can provide that and why we are one of the leading distributors in wedding favors. However, in this post are a number of things a customer can read before making their purchase. Please do not order items in haste! This week, we will focus on customer satisfaction and what can be done in order for you to have the best satisfaction possible. So here is a bit of information about personalized items, an item that can not be returned.

Personalized items:

These items are not refundable at all in shape or form, why? When we make a personalized item, they are made for the customer and are embedded with words or emblems that were requested by the customer. Once the item has been personalized, they will have whatever requested on there.

Sometimes customers will get items with typos on the names. A lot of times, it is a case where the customer may end up typing the information incorrectly. This is where things can get a bit crazy. Before finalizing any purchases, make sure each and every letter in the personalized item is correct. As these items are not returnable, it will be quite unfortunate for the customer, so be careful as possible.

So for example: Joe and Donna wish to have personalized napkins that say “Joe and Donna’s Wedding 6/4/2010,” however, Joe types in “6/3/2010” for the date. He’s really having his wedding on 6/4. The problem is, he can’t return it now, because it is now personalized for him. These items are made by hand, but also, one would have to ask how can an item like this be returned in resale fashion?

However, if the problem was internal, we can definitely negotiate with the customer which leads to the live chat. Real people are waiting to respond to your questions. Although it is a bunch of text, it is pretty much like a phone call. Due to the amount of traffic, it is more convenient for us to do it this way as we can manage the traffic a lot better. It’s much better than having to call an operator and having to wait 15 minutes just for a simple hello.

We are continuing to deliver the best satisfaction possible and we hope that this will help our goal to become the greatest company for your event needs.